Frequently Asked Questions
Everything you need to know about your SergeDeNimes experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Domestic shipping takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure all tags are attached to be eligible for a full refund.
How do I care for my SergeDeNimes denim?
To preserve the quality and color of your denim, we recommend washing inside out in cold water and air drying. Avoid frequent washing to maintain the unique character of the fabric.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on the destination country.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to our carrier's website to monitor your package's progress.